At Pom’s Island, each piece is thoughtfully handcrafted in Sri Lanka and prepared with care before it begins its journey to you.
Processing Time
All items are handmade and made to order unless otherwise stated.
Please allow 5–10 business days for processing before your order is shipped.
During peak seasons or holidays, processing times may be slightly longer. We always do our best to dispatch orders as quickly as possible while maintaining quality. Once the item is shipped,
Shipping Locations
We ship worldwide, including:
• United States
• Canada
• United Kingdom
• Australia
• China
• Select international destinations
If your country is not listed at checkout, please contact us at pomsisland@gmail.com and we will assist you.
Please note snail mail will take anywhere between 10 – 40 days and is not trackable.
Once a package leaves our hands, we cannot control when it will reach you.
Delivery Times
Estimated delivery times after dispatch (FedEx):
• United States & Canada: 5–10 business days
• United Kingdom & Europe: 5–10 business days
• Asia & Australia: 5–10 business days
Delivery times may vary due to customs processing or local courier delays.
Shipping Methods
We ship via trusted international courier services such as FedEx or other reliable carriers, depending on your location.
Tracking details will be emailed once your order has been dispatched.
Customs & Import Duties
International orders may be subject to customs duties or import taxes determined by your country’s regulations.
These charges are the responsibility of the buyer and are not included in the product or shipping price.
Incorrect Address
Please ensure your shipping address is correct at checkout. Pom’s Island is not responsible for orders delivered to incorrectly provided addresses.
Lost or Delayed Packages
If your package appears delayed or lost, please contact us at pomsisland@gmail.com. We will work with the courier to resolve the issue as quickly as possible.